Covid-19 Refunds

We understand that the Covid-19 pandemic and changing restrictions may impact your plans. A new rail industry Book with Confidence policy has been introduced to provide you with unprecedented flexibility to adjust your bookings.

Book with Confidence: change of journey

From Monday 21st June 2021, Advance ticket bookings can be exchanged for a different journey, until 30th September 2022, as long as the changes are made before 6pm the day before travel. This applies to:

Changes must be made no later than 18:00 the day before travel.

Changes made prior to 18:00 on the day before travel

Please note that we are unable to offer travel vouchers or credit notes.

Changes requested after 18:00 on the day before travel

Changes to Advance tickets AFTER this time (18:00 the day before travel) will be subject to normal Advance terms & conditions* regarding change of journey. Changes are permitted up to the departure of the first booked service, the £10 admin fee will apply, and any changes made to Advance tickets after the first booked service has departed are invalid and a refund is no longer available.

* Advance tickets Change of Journey: All re-bookings must be made before the original travel date/time and refund submitted within 28 days of the travel dates and booked for the exact same journey (the origin, destination and number of passengers must remain the same). If an amendment results in a lower price ticket, the difference in fare will not be refunded. The £10 cancellation fee is charged per booking reference. Booking fees, card charges and share of split ticket savings commission are non-refundable.